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BCN TROQUELES S.L. - Customer success stories

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Serviform almost confidential

 

THE COMPANY IN A NUTSHELL Company Name:
BCN TROQUELES S.L.
Headquarters:
Barberà del Vallès (Barcelona)
Established in:
2013
Nr. Employees:
30
Customer of Serviform since:
2013
Nr. of Serviform machines:
5
Interviewed:
Sonia Gonzalez - Partner

 

01
What kind of business do you run?
  We are a company that designs and manufactures dies and accessories. We are committed to the quality of our products and services. Our aim is to offer high performance and high added value products at competitive prices.
02
What is the market you are mainly serving?
  Our market is mainly national. We build loyalty with our closest customers through solutions and continuous improvements in their day-to-day lives. We are also exporting to other countries with the aim of continuing to grow worldwide.
03
Why did you choose Serviform over the competition?
  We have chosen Serviform because it is a benchmark in the manufacture of machinery in our sector, with great recognition and prestige worldwide. It is a company that is always providing new technical and mechanical solutions to meet the demands of our market.
04
How do you use our product/service, and how do you find that process?
  Since our origins, eight years ago, we have been committed to the brand and today we already have five machines in our production process. They are easy to use machines that allow an industrial automation system in our production, resulting in higher productivity, high quality finishes on parts covering the full range of our manufacturing processes.
05
How have you benefited from using our product/service?
  It is worth highlighting the continuous improvement of its products, always implementing cutting-edge technology in the market, resulting in great benefits from the hand of a resolute technical service that always offers quick and efficient solutions to its customers, thanks to its on-line and on-site support.
06
How has our product/service improved your day-to-day life?
  Serviform has a wide range of machinery, providing solutions for all our products and satisfying the needs of our end customers under the premise of excellent results in terms of the quality of finishes and an increase in the production of our dies.
07
What have you learned from working with us?
  It is a company that provides customised solutions adapted to the companies with which it collaborates, creating a bond of mutual cooperation between customer and supplier.
08
What you think Serviform has “peculiar” compared to other suppliers you have?
  The big difference is that it is a versatile machine that is easy to use and Serviform machines ar easy to use, with a very complete and dynamic software that allows you to switch between machines without any problem.
09
What would you say to other businesses facing the same challenges as you did?
  Without suppliers there are no sales as there are no products. That is why we must surround ourselves with the best who invest in innovation and quality, developing practical and effective solutions to the problems we face on a daily basis, and that is Serviform's motto.

 

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